Refund Policy

Last updated: 16 October 2026

We want BulkCertPDF to save you time. If it doesn't work for you, we'll make it right.

Try before you buy

You can test everything for free first: upload your own spreadsheet, choose a design and preview every certificate. Only the watermark and bulk export need a paid plan, so you can confirm it fits your needs before paying.

Batch Pass (one-off)

If the Service doesn't work as described for you, email us within 14 days of purchase for a full refund. Tell us briefly what went wrong, and we'll either help you fix it or refund you, whichever you prefer.

Pro subscription (monthly)

• You can cancel at any time from the link in your receipt email. You keep access until the end of the current billing period, and you won't be charged again.
• If you request it within 14 days of your first payment, we'll refund that payment in full.
• We don't normally refund renewal payments after they've been charged. If you were charged for a renewal you didn't intend, contact us within 7 days and we'll look at it fairly.

How refunds work

Refunds are issued through our payment provider, Lemon Squeezy, to your original payment method. They usually appear within 5–10 business days, depending on your bank. When a refund is issued, the related license key is deactivated and the watermark returns.

Your statutory rights

This policy doesn't affect any rights you have under consumer protection law where you live, including the South African Consumer Protection Act and the Electronic Communications and Transactions Act, where they apply.

Contact

To request a refund, email support@bulkcertpdf.com with your order email address or order number.

See also our Terms of Service and Privacy Policy.